Help

Below are some frequently asked questions that may help you with your current issue.  If you are unable to find a suitable answer to your question here, please contact us by phone or email using the contact information here.  Please pay special attention to the contact instructions on the screen so that your questions can be efficiently directed to the appropriate party.

I have forgotten or did not receive by login information.

If you are unable to log in, please contact Technical Support.  Your call will be taken by Cinema Solutions Customer Support, who will then be able to email you your account login information.  If your information is not in the system, your inquiry will be forwarded to the CBG business department.

I placed an order through the system but have not received the goods yet.

Please contact the supplier directly.  The supplier's contact information can be found at the top of the order form you used to place the order.  It is important to remember that while CBG negotiates with the suppliers, your orders and the customer service regarding your order are handled directly by the supplier.  When contacting the supplier, please have your purchase order number available to give to the customer service agent.  Also, please mention that your order was placed using the CBG Purchasing System.

I mailed in my CBG Membership Application but have not heard anything.

If you have already mailed in your application but have not received any correspondence, including your account login information, please contact the CBG Business Office.  It is important to contact the business office first, as opposed to the technical support department, due to the fact that all applications which are received are at the business office.